At 1ˢᵗ Credentialing we know that when our clients place their trust in us, we take that responsibility seriously by communicating with our clients to create a transparent and collaborative partnership.
Healthcare organizations of every size realize that hiring 1ˢᵗ Credentialing is the most economical and efficient way to solve their credentialing needs. We have the training, expertise and commitment it takes to keep a complex process moving forward at all times.
1ˢᵗ Credentialing supports healthcare practices of all sizes - from health systems, to community hospitals, to large group practices, to smaller organizations. We help get your providers up and practicing as fast as possible.
Learning more about the credentialing process benefits us and our clients. 1ˢᵗ Credentialing offers regular videos and newsletter updates to bring our clients and those interested in innovations in credentialing up to speed.
Payor Enrollment Mistake #4: Actively Manage the Process and Provide Prompt Response
Be the Best Customer Service Representative You Can Be
This may sound odd, but the best advice we can give after you submit your payor enrollment application is to be the best customer service representative you can be.
One of the most common mistakes we see medical providers make is submitting a payor enrollment application and think the process is over. On the contrary, after submitting a payor enrollment application, the process has just begun.
In many ways, submitting a payor enrollment application is comparable to applying for a mortgage. The application process is not just about filling out an application. The process includes providing a variety of supporting documents, legal verifications, and licenses.
Just like applying for a mortgage or a refi, it is inevitable that additional documentation or clarification is going to be required. Just assume this to be true.
Since it is inevitable that additional information and clarification is likely to be required, we recommend being proactive. Think of yourself as their customer services representative; and what do good customer service representatives do?
Don’t sit back and wait. Be proactive and reach out after submitting your application. Ask if there is additional information that is required. Yes, you may to sit on hold for 30 minutes; but it is well worth it because the person reviewing your application will appreciate it and become your advocate.
Now, when they do ask for something, be prompt and communicate. If the requested information will require time to collect, let them know. Communicate and communicate often.
By being the best customer service representative you can be, you are able to directly impact and fast track your payor enrollment application because people naturally respond to and prioritize the people that help them and make their lives easier.
Our credentialing experts are here to help you assess exactly which solutions you need and let you know how inexpensively we could put you on the right track. 1ˢᵗ Credentialing includes primary source verification and payor enrollment for all insurance networks including Medicare, Medicaid, Medi-Cal and insurance networks. Don’t wait another minute, contact our terrific team today!