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Common Telehealth Questions

Question and Answer Series

  1. Is a purchased address or PO Box okay to use?

    • TeleHealth providers need a physical address but this can be an address that is with a private mail company that allows you to use a physical address instead of a PO Box. You do not need an office location, just a street address.
    • Your physical address should be in the same service area as your requested enrollments.
    • PO Boxes are not allowed as a physical address but can be used as a separate mailing address if needed.
  2. Can I change my address?

    • You cannot change your address during the application process but we can update your address after the application is complete.
  3. Can I use my home address?

    • We do not recommend using your home address as it will be listed in the online provider directories with the insurance companies.
  4. Do I have to be licensed in each state where my patients reside?

    • Yes, you must be a licensed provider in the state where your patient resides.
  5. Can I have a hybrid of a physical location and telehealth practice?

    • Yes, you need to use the same address as a location for both the in-person and the telehealth claims that go to the insurance company for payment.
  6. Do I have to practice at a physical location at all?

    • Insurance and state requirements vary. We will not know the answer until you’re in the credentialing process.
  7. Do I need to be credentialed in each state where my patients reside?

    • Only if you want to be in network with payors in that state.

To learn more about 1st Credentialing and the services we provide, please visit us at

At 1st Credentialing, we strive to make the Payor Enrollment process as simple and easy as possible for our clients. To learn more about 1st Credentialing, please visit our website or join our Facebook group, Credentialing Talk, where we discuss all the latest credentialing trends and news.

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